All bookings are accepted on the following terms:

1. No contract exists until full payment or a 10% deposit of the rent, and our confirmation of the booking has been dispatched. The holidaymaker is liable for the balance of the rent (where applicable) which must be paid no later than five weeks before the commencement of the holiday.
2. If you have to cancel a holiday for which you have contracted, we will do what we can to re-let the property, if we are successful a refund of any payment made by you (less a £50, plus VAT and the administration fee). If the property is re let at a discounted price then the difference must be taken into account before the refund is made.
3. If for any reason it proves necessary for us to make a change in your holiday booking, we will endeavour to make an alternative booking, or failing this we will refund to you any monies paid by you.  Any alterations to the dates or property made by will incur an administration charge of £25.
4. Website accuracy. Details described on our website were correct at the time of printing. Property descriptions and prices may be subject to change.
5. Keys must be collected from and returned to the key holder or designated location. Please note: In the event that you do lose the keys to the cottage then you will be charged for replacement keys and call out.
6. The booking is for the number of persons allowed at the property and must not exceed this number. In the event that the maximum number is exceeded without prior consent, we have the right to revoke the booking without refund.
7. You will be responsible for any damages to the holiday home including furniture, fixtures, fittings and effects. Anything broken or damaged should be repaired, or replaced with an article of similar type and value. If this is not possible, any damage or breakage should be reported to us, and paid for before departure.
8. The holiday maker is to keep the property and all its contents in the same state of repair, condition and cleanliness it was found. We reserve the right to levy an additional charge for any extra cleaning required after the holidaymaker’s occupancy and for any consequential loss. We reserve the right to make a claim against the holidaymaker for repair or loss as a result of damage caused.
9. The holiday maker should allow us or a representative access to the property at any reasonable time during the period of holiday.
10. Complaints – If you have any cause for dissatisfaction, then please contact the number provided on your final booking form immediately. We take complaints seriously and will always try to resolve problems as soon as possible. We ask that you contact us whilst still on holiday and provide details of the complaint.
11. No liability can be accepted and no compensation will be paid by us, where the holidaymaker or his personal property (and/or any person in the holidaymaker’s party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by us are prevented or affected, by any event which we could not have reasonably foreseen or avoided.
12. Guest should arrive after 4.00 p.m. on the arrival day and vacate the property by 10.00 a.m. on the day of departure unless prior arrangement has been agreed with us.
13. One well behaved pet is allowed at the Fisherman’s Rest (and Lindisfarne View).  If the holidaymaker takes a pet to a property that does not allow pets, or exceeds the stated amount, we can refuse the holidaymaker entry to the property, or make the holidaymaker leave the property before the end of the holiday. This will be deemed as a cancelled booking and the holidaymaker will have no claim for compensation or reimbursement.  
14. Payment for pets should be made at the time of booking, if for whatever reason the pet/s is not paid for in advance, and then we will reserve the right to take payment in full.
15. The holidaymaker is liable for all damage caused by his/her pets. The holidaymaker should remove all traces (inside and out) from the property of pet occupation before final departure. Additional charge may occur for any extra cleaning required after the holidaymaker’s occupancy. The holidaymaker must not allow pets on beds or furniture within the property and pets must not be left alone in the property at any time. If the holidaymaker breaches this clause we may notify the holidaymaker of the breach and if the holidaymaker continues to breach this clause we may make the holidaymaker leave the property before the end of the Holiday. This will be deemed as a cancelled booking and the holidaymaker will have no claim for compensation or reimbursement.